These Terms and Conditions control how you use the Rawabi Hypermarket.com website, including any purchases you make there, and how you interact with RawabiHypermarket.com (“rawabiHypermarket.com", "we" or "us"). It's important to understand them as they outline your rights and responsibilities. By using or signing up on the website, you're agreeing to follow these Terms and Conditions and our Privacy and Cookies Policy.
1.1 The Rawabi Hypermarket.com website is available to you at no cost for your own use, but you must follow these Terms and Conditions and our Privacy Policy. Using the Rawabi Hypermarket.com site means you accept these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions cover everything related to your use of the Rawabi Hypermarket.com site, including the products you buy and any services provided alongside them.
2.1 To register on the Rawabi Hypermarket.com site you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
3.1 When you register to use the Rawabi Hypermarket.com site you will be inserting your phone number, following that you will receive an OTP to verify the account.
3.2 If Rawabi Hypermarket.com has reason to believe that there is likely to be a breach of security or misuse of the Rawabi Hypermarket.com site, we may suspend your account in accordance with paragraph 20 below.
4.1 The content on the Rawabi Hypermarket.com site is safeguarded by copyright, trademarks, and other intellectual property rights. You're allowed to view and display the content on a computer screen, save it electronically on disk (but not on any network-connected server or storage device), or print one copy for your personal, non-commercial use. However, you must maintain all copyright and proprietary notices. Without written permission from Rawabi Hypermarket.com, you can't reproduce, modify, copy, distribute, or use any of the materials or content on the Rawabi Hypermarket.com site for commercial purposes.
4.2 No licence is granted to you in these Terms and Conditions to use any trademark of Rawabi Hypermarket.com, or its affiliated companies.
5.1 You must not use the Rawabi Hypermarket.com site for any of the following purposes (this also applies to your use of the Community sites - see paragraph 7 below for more details about these):
5.2 Rawabi Hypermarket.com has the right to reject or remove material from the site. You shouldn't attempt to repost material that Rawabi Hypermarket.com has rejected or previously removed.
5.3 You're accountable for any reasonable losses, costs, or expenses incurred by us, any damages decided by a court, and any settlements we agree to pay because of:
5.4 By submitting material, you're giving Rawabi Hypermarket.com permission to reproduce, modify, translate, distribute, and sublicense the material, in whole or in part, and in any form, without any royalties or exclusivity.
6.1 The Rawabi Hypermarket.com site contains several community areas where users can interact through message boards and forums (referred to as the "Community sites").
6.2 We recommend refraining from sharing any personal information on these Community sites, such as your address, phone number, or email.
6.3 Rawabi Hypermarket doesn't directly manage or moderate the content on these Community sites. However, we retain the right to decline or remove material posted there and may reach out to you if there are concerns about your contributions. We might also review or edit the content on these Community sites.
6.4 Rawabi Hypermarket.com does not endorse or validate the opinions, advice, information, or statements posted by third parties on the message boards. You're solely responsible for what you post, and the views expressed by individuals don't necessarily reflect those of Rawabi Hypermarket.com.
For the convenience of Rawabi Hypermarket.com customers, our site may contain links to other websites or content. However, Rawabi Hypermarket.com isn't accountable for any of these external websites or content, as they're beyond our control.
Certain sections of the Rawabi Hypermarket.com website may feature advertisements and sponsorships. Third-party advertisers and sponsors are responsible for ensuring that the content they submit for inclusion on our site meets legal requirements and codes of conduct. We won't be held liable for any errors or inaccuracies in advertising and sponsorship content provided by third parties.
Rawabi Hypermarket.com strives to provide a service without faults. However, if you encounter a problem, please report it to our customer services (details in paragraph 25 below) or via email at Rawabi@Rawabihypermarket.com. We'll make every effort to fix the issue promptly.
Occasionally, Rawabi Hypermarket.com may need to limit access to the site for repairs, maintenance, or to introduce new features or services. Some purchases made on the Rawabi Hypermarket.com site may have their own specific terms. If you have any doubts or questions about purchasing any product, please reach out to our customer services for further assistance.
We've made every effort to describe and depict products accurately. However, there may be slight variations between the descriptions and the actual products. The product images are for illustration purposes only. If you have any questions or need further information, please get in touch with our customer services (details in paragraph 25 below). The descriptions and specifications of products are based on information provided by manufacturers or agents, so they may change without prior notice.
Prices may differ between Rawabi Stores and Rawabi Hypermarket.com. You'll be charged the price shown on the Rawabi Hypermarket.com site. We're not obligated to honour any in-store prices or promotions if they differ from those on our website.
If we've mistakenly underpriced a product, we're not obliged to sell it to you at that price. We'll inform you of the correct price before dispatching the product. You can then decide whether to proceed with the order at the corrected price. If you choose not to proceed, we'll provide a full refund according to our refund policy (see paragraph 18 below).
Payment may be processed before we dispatch the product. If we cancel the order after processing the payment, the amount will be refunded to your credit card account; no cash refunds will be issued.
The product price doesn't include delivery charges, which depend on the chosen delivery method and will be added during checkout (see paragraph 13 below).
All advertised products are subject to availability, or while stocks last, if applicable.
We aim to keep our product range fully stocked, and we'll inform you if a product is out of stock. If, for reasons beyond our control, we're unable to provide a specific product, we won't be held liable, but we'll ensure you're not charged for it.
To ensure fairness for all customers, we may impose restrictions on bulk purchases of certain products. Rawabi Hypermarket.com reserves the right, at our discretion, to limit the quantity per person, household, or order. These limitations may apply to orders placed using the same account, credit card, or billing/shipping address. We'll notify customers if such limits are applied.
When you place an order with us, it's like making an offer to buy. We'll send you an email to confirm that we've received your order and outline the products you've requested.
We won't officially accept your offer until we send you an email confirming your order acknowledgment. This email marks the formation of a contract between us, where you agree to buy and we agree to sell the products you've ordered.
Once the contract is in place, you can't change your order (but please refer to your right to cancel an order in paragraph 16 below).
Before the contract is formed, we reserve the right to refuse to supply a product. If we do decline and you've already paid, we'll refund you the full amount according to our refund policy in paragraph 18 below.
Your order will be delivered to the address you provide during checkout. Upon delivery, our courier partners will require proof of identity from the person receiving the order, which can be done by presenting a passport, driving license, or Qatar ID.
Please be aware that we only offer shipping within Qatar; we do not ship internationally.
We utilize various delivery methods based on the size of the product you've ordered. Some items are delivered directly by our suppliers, who will get in touch with you to arrange delivery.
Although we strive to deliver all products within 48 working hours of your order, circumstances beyond our control may cause delays. If we encounter any issues, we'll notify you promptly. For deliveries to areas classified as remote or semi-remote, delivery may take up to 5 working days depending on supplier schedules. Feel free to contact Customer Support for more details.
Before placing your order online, it's important to consider the following:
14.1 If you decide to cancel your order, Rawabi Hypermarket.com will process the cancellation upon your request. However, please note that online transaction fees won't be refunded, and if the product has already been shipped, delivery and return charges will apply. Once an order has been dispatched, we're unable to cancel it. Rawabi Hypermarket.com reserves the right to confirm whether an order has been shipped. By making a purchase, you agree to accept our decision regarding cancellations without dispute.
14.2 For guidance on how to cancel your order, please refer to our returns and refunds page or contact customer support at 0000000.
15.1 If your items arrive damaged or faulty, you can return them to receive a refund or replacement. For information on how to return items and our policies regarding replacements and refunds, please refer to our returns and refunds page.
If you're eligible for a refund, we'll process it based on the following criteria:
17.1 Payment for your products will be collected when you make your order, using Emirates NBD through a secure third-party Cyber source payment gateway.
17.2 Your credit/debit card information will be encrypted to the highest standards and securely stored on the Cyber source Host payment gateway, safeguarded against hackers.
17.3 When placing an order on the Rawabi Hypermarket.com site, we only accept orders from web browsers that support Secure Socket Layer (SSL) technology, such as Internet Explorer version 7.0 or higher, Firefox version 3.5 or higher, Chrome version 10 or higher, and Safari version 5 or higher. This ensures that orders are not accidentally placed over an unsecured connection.
17.4 All customers will be charged in the local currency of the country where the order is placed. If a foreign currency credit card is used, any discrepancies between the estimated price in foreign currency and the actual billing amount on the customer's card statement may be due to varying exchange rates charged by different credit card companies.
18.1 Free gifts and promotional items offered with purchases may be sent separately, and delivery times may differ.
18.2 If you decide to return your product, you'll need to send back any free gifts or promotional items you received with that order. Failure to return the free gift may result in us charging you a reasonable fee for it.
19.1 We might make updates to these Terms & Conditions occasionally, and we'll inform you about any changes via the email address you provided during registration or through a notice on the Rawabi Hypermarket.com site. These changes will be applicable to your use of the Rawabi Hypermarket.com site after we've given notice. If you don't want to accept the updated Terms and Conditions, please refrain from using the Rawabi Hypermarket.com site (including making any purchases). By continuing to use the Rawabi Hypermarket.com site after the changes take effect, you're indicating your agreement to abide by the new Terms and Conditions.
20.1 We reserve the right to suspend or close your account promptly if we find it necessary, or if you violate any of your responsibilities outlined in these Terms and Conditions. If your account is suspended or closed, you won't be able to make any product orders on the Rawabi Hypermarket.com site.
21.1 The Rawabi Hypermarket.com site is provided by Rawabi Hypermarket W.L.L without any warranties or guarantees.
21.2 The Rawabi Hypermarket.com site may feature content from other internet sites or resources. While Rawabi Hypermarket.com aims to ensure that the material included on the site is accurate, reputable, and of high quality, we cannot be held responsible if this isn't the case. We won't be liable for any errors or omissions or for any technical issues you may encounter while using the Rawabi Hypermarket.com site. If we're made aware of any inaccuracies in the site's material, we'll make efforts to correct them promptly.
21.3 Specifically, we disclaim all liabilities for:
21.4 If we breach these Terms and Conditions, we'll only be liable for losses you suffer as a direct result, to the extent that they were foreseeable by both parties at the time you placed your order or used the Rawabi Hypermarket.com site.
21.5 Our responsibility to you, as we sell products for personal use only, doesn't extend to any business losses such as lost data, profits, sales, or interruptions.
22.1 You cannot transfer any of your rights outlined in these Terms and Conditions to anyone else. However, we reserve the right to transfer our rights to another business if we reasonably believe it won't affect your rights.
22.2 If you violate these Terms and Conditions and we choose not to address it immediately, we can still enforce our rights and remedies later on or in any other situation where you violate these Terms and Conditions.
22.3 Neither party will be held accountable for breaching these Terms and Conditions due to circumstances beyond their control.
22.4 All use of your personal information, except as explicitly stated in these Terms and Conditions, will be handled in accordance with our Privacy and Cookies Policy.
23.1 If you have any queries, please contact us online Rawabi@Rawabihypermarket.com or via telephone: Saturday - Thursday 8.00 AM to 9.00 PM; Friday 2.00 PM to 9.00 PM
Scheduled delivery