When you shop at Rawabihypermarket.com, our aim is for you to be satisfied with your purchase. Therefore, if you need to return a product, exchange it, or get a refund, we strive to make the process as straightforward as we can. Bought from Rawabihypermarket.com? Here is everything you need to know:

Our refund policy

If any of our products don't meet your expectations, we're happy to refund or exchange them in line with the terms below:

• We may need 7-10 days to obtain products.
• Items faulty on arrival and unrepairable.
• Items lost during delivery.
• Items irreparable.
• Refunds for products bought under promotional offers follow the terms of the promotion. For bundle offers or "Buy 1 Get 1 free," all items in the offer must be returned.
• Refunds are processed after the returned product is received and undergoes a quality check, typically taking 4-5 days, followed by 2 business days for the refund to be issued. Sometimes, the refund may not appear on your bank statement until the next cycle.
• We'll fully refund the delivery charge if the received product is faulty/damaged and you return all items from your order at once. If you keep some items, we'll keep the relevant portion of the delivery charge.
• Please keep all items with their complete packaging intact for a refund or exchange to be considered.
• You have a 7-day money-back guarantee if you change your mind, provided the item is in new, resellable condition and consumables/accessories are sealed. Refunds require Rawabihypermarket.com approval within 7 days of delivery. However, delivery charges, supplier delivery charges, card transaction fees, and courier collection fees may apply.

After the initial 7-day refund window for faulty products, any faults occurring afterward will be covered by the manufacturer's warranty. Rawabihypermarket.com customer support can guide you to a Rawabi location for after-sales service with the supplier, where applicable.

Products beyond the initial refund period and after the manufacturer's warranty expires won't be eligible for a refund or exchange.

Courier delivered products

If the product was delivered to your home or office by a courier, we can organize a courier collection for its return. Please contact customer services at 000 000 to arrange this. Ensure that products collected by the courier are well-packaged for their return journey, and all outer packaging remains in the condition it was received in.

Supplier delivered and large products

For larger items or products delivered directly by one of our suppliers, please contact our customer services at 0000 0000 to arrange a return. We'll coordinate with the supplier to schedule a suitable collection date.

Rawabi Hypermarkets won't be handling replacements or refunds for any products purchased through Rawabihypermarket.com. All refund/exchange requests will be handled and approved by the Rawabihypermarket.com customer services team at 0000 0000.

How to exchange or replace a product

If you find yourself in a situation where you need a replacement product, please get in touch with our customer services team. They will arrange this according to the Terms & Conditions for replacement and faulty products.

Electrical returns

We are unable to accept returns of the below mentioned item unless found defective within 7 days of receipt on imaging and recording products, these include:

• MP3/4 players
• Digital cameras and photo frames
• Camcorders
• Hard drives and USB devices
• Software, CD DVD’s Cartridges Blank CD DVD”s
• Laptop / desktops / net books / tablet
• Satellite navigation systems
• Games consoles and games
• Hygienic items (Hair care, dental items)
• Smart phones / Mobiles

Grocery Return

Charges and getting your refund

Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.

Delivery charges

If you've informed us within seven working days of receiving your order that you're returning everything because of faulty products, we'll fully refund your delivery charge. However, if you're only returning some items, or all items but after the seven working day period, we won't refund your delivery charge, and there may be additional charges for uplift.

Getting your refund

If a courier collects your returned item, your refund will be processed on the card you used for payment, and it will reflect in the next billing cycle after we've received the item and approved it at Rawabi. Additionally, any free or discounted products received as part of a promotional offer must also be returned. If the returned product doesn't fully comply with our policy, we may charge a restocking fee.

Your Consumer rights

Nothing in our returns policy affects your consumer rights.